FAQ

General Information:

Discrepancies on product measurement and color
For some products, there could be 1 to 2cm (0.4-0.8") differences due to manual measurement. There could also be slight differences in the color tone of the website's photos and the actual item due to lighting effects/angles, monitor's brightness/contrast settings etc. 

Payment Method:

How can I pay my order?
We offer safe and secure payment options via credit/debit cards (VISA & Mastercard) and PayPal. American Express and Diners Club are also accepted, but you can only use these card types by selecting PayPal as your payment method. So you can choose the most suitable one for you. All products are listed in US Dollar, our system will automatically exchange your currency to make it easy for you when placing an order.

In what currency are your products listed?
Prices for all our products sold are listed in U.S. Dollars (USD). However, please note that we accept international credit and debit cards in any currency. You’ll be charged the equivalent amount in your local currency.

How secure is my personal information?
GraceAllure.com adheres to the highest industry standards to protect your personal information. Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology) and PCI compliant Level 1, which is widely used on the Internet for processing payments. We don’t sell, lease or otherwise distribute any personal customer information.

Orders:

How can I place an order?
To place an order for your favorite item you need to:

  • Go to the page of your chosen product.
  • Then select the right Color, Size, Design or any other variant.
  • Check the quantity if you would like to order more than 1.
  • Click the 'ADD TO BAG' button to proceed to checkout.
  • And finally select the billing method, provide shipping information, and an e-mail address to receive confirmation. 


How do I know my order has been confirmed?
You will receive an email containing the details of your order. In this mail, you will be provided with a unique Order ID (eg. #1234), and listing of the item(s) you have ordered.

What should I do if I didn’t receive confirmation?
We always recommend you to check your email's SPAM/JUNK folder if you have not received an order confirmation from us. If you still do not see it there, please feel free to contact our customer support at support@graceallure.com and we’ll send it again right away.

How do I change my order?
It’s important to notify us if you would like us to make a change to your order, if your order has already been processed by our warehouse, any changes to your order is no longer possible. Please make sure you send us an email as soon as possible at support@graceallure.com for any changes you would like to make (such as your shipping address).

How do I cancel an order?
You can cancel your order by sending an e-mail to support@graceallure.com requesting cancellation. Unfortunately, an order cannot be canceled once the order has been processed by our warehouse. Therefore, we sincerely request that you only make your purchase if you are absolutely sure you want the product.

Returns, Refunds & Exchange:

How does your Returns Policy work?
Our returns policy applies when wrong item is delivered or item is broken upon delivery. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

*NOTE: To begin initiating a return, within 30 calendar days of delivery, you MUST reach out to our customer support team at support@graceallure.com to confirm the return. Any return without the confirmation will be void. Read more on our Returns Policy page.

How do I request for a refund?
Refund will be issued if applicable:

  • The received item(s) is defective.
  • You received an incorrect item(s).

IMPORTANT: Please note you will be required to provide a video or picture (video is preferred) of the received item to qualify for the refund. Please send the video or picture to support@graceallure.com

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few business days.

How do I request for an exchange?
Exchange will be issued if applicable:

  • The received item(s) is defective.
  • You received an incorrect item(s).

IMPORTANT: Please note you will be required to provide a video or picture (video is preferred) of the received item to qualify for the exchange. Please send the video or picture to support@graceallure.com

If you are approved, then your exchange will be processed. Depending on where you live, the time it may take for your exchanged item to reach you, may vary.

When is refund or exchange not possible?
You’re not eligible for the exchange or refund for the following reasons. If:

  • The order is not corrected or canceled before the order has been processed by our warehouse/manufacturer/supplier.
  • The product is not broken or defective
  • The product is damaged because of your own use
  • The product received has some discrepancies in color, size or measurement.
  • Received the correct item but you change your mind and want to exchange to a different design or model.
  • Any refund or exchange request made after 30 days upon item received.